Terms and Conditions

The website poemi.store, hereinafter referred to as poemi.store, is owned by SC ATELIERELE POEMI SRL, a legal entity registered in Sibiu, Strada Prof. Dr. Ioan Moga, no. 10, registered at the Sibiu Trade Register under no. J32/1389/2016, unique identification code RO36717031.

The products featured on this site are not intended for resale.

Use of this site implies acceptance of the terms and conditions below. We recommend reading them carefully. SC ATELIERELE POEMI SRL reserves the right to modify these provisions without further notice. The most recent version can be accessed on this page.

Visiting or purchasing products from this site automatically implies acceptance of these terms and conditions. Also, the use of any other current or future services provided by SC ATELIERELE POEMI SRL implies acceptance of the same terms and conditions.

3. GENERAL INFORMATION

The images published on the website are true to reality; however, the color shades of the products may sometimes differ slightly due to the photo processing or your monitor settings. You will always be informed whether or not a product is in stock, if it can be custom-made, how long processing will take, and how long delivery will take. This information will be provided by email or phone. Product images, offers, prices, and contests may be changed in advance without specific notification. Products sold through this The sites will be accompanied at the time of delivery by a fiscal invoice.

4. OWNERSHIP – COPYRIGHT

The entire content of this site is protected by copyright law and intellectual property rights laws. The use of any elements belonging to this site without the written consent of SC ATELIERELE POEMI SRL is punishable according to current laws.

The company does NOT grant the user the right to partially or fully modify the website, to partially or fully reproduce the website, to copy, sell, or exploit the website in any other manner without the company's consent. The visitor/client shall not modify, copy, distribute, transmit, display, publish, reproduce, license, create derivative products from, transfer, or sell any information or services obtained from or through this website.

The content of this website, including but not limited to logos, stylized representations, symbols, images, photographs, text content, and the like, are the exclusive property of SC ATELIERELE POEMI SRL. Copying, distributing, publishing, modifying, supplementing, using, displaying, including, linking, transmitting, removing markings, photographs, images, text excerpts, showing, selling, etc., of the content, data, information, photographs, or other information found on the site is prohibited without the express written permission of SC ATELIERELE POEMI SRL.

No client acquires any right or license to use any of the information on the site through the use and access of this site. No client has the right to use any automatic or manual device to monitor the materials available on the site.

5. CONFIDENTIALITY AND PERSONAL DATA PROTECTION

The client has the obligation to keep confidential the information they become aware of while accessing and using this site, as well as during communications transmitted during registration, authentication, order placement and fulfillment, and other similar aspects related to the use of the site. The client is prohibited from disclosing their relationship with SC ATELIERELE POEMI SRL to third parties, without the express prior written consent of the company.

The client's transmission of information or materials through this site, ideas, concepts, know-how, techniques, etc., grants us unrestricted and irrevocable access to them, the right to use, reproduce, display, modify, transmit, and distribute these materials or information.

poemi.store We have a strict policy to protect customer data privacy.

By accessing our site and products, SC ATELIERELE POEMI SRL processes your personal data necessary to fulfill the purposes for which this data was requested and stored. Regarding your rights as a data subject, as guaranteed by Regulation 2016/679/EU on the protection of individuals with regard to the processing of personal data and on the free movement of such data, please access the Security Policy made available and the other measures implemented to guarantee your rights.

6. PRODUCT AND PRICING INFORMATION

The prices displayed on this website are in RON and include VAT. The prices displayed are valid at the time of accessing the page where they are displayed, SC ATELIERELE POEMI SRL reserving the right to modify them at any time, without any prior notice or notification.

By placing an order on the poemi.store website, you irrevocably agree to pay the value of the ordered products. In this regard, we inform you that, during the order registration procedure, you will be redirected to our collaborators' website for the purpose of collecting the necessary payment details.

7. USER REGISTRATION

Any customer who wishes to do so can register on our website with a simple click on the Registration button available on the main page and by properly following the requested steps for registration.

For registration, you will be asked to enter your last name, first name, email address, and a password. You are required to enter a valid email address; otherwise, it will not be possible to continue the registration process on the site. You are fully responsible for keeping your access password secure, as well as any information regarding registration, authentication, and your account. You are fully responsible for any order and/or payment made through the use of our site from your account.

8. ORDER PLACEMENT AND CONFIRMATION

  1. Placing an order is done by following these steps:
  2. select the desired products and add them to your Shopping Cart by clicking the „Add to Cart” button,
  3. If you want to add more products to your cart, click the „Continue Shopping” button. If you want to complete your order, click the „Checkout” button.,
  4. After selecting the desired products, if you do not have an account on the site and do not wish to create one, select “Checkout as Guest”, enter your email address for order confirmation.
  5. Enter billing details.,
  6. Enter your delivery address.,
  7. delivery is made by courier,
  8. choose the payment method,
  9. Check the box for „Agree to the Terms and Conditions of the site.”,
  10. you have the option to agree to receive newsletters,
  11. Place your order by clicking the „Complete Order” button”

9. PAYMENTS AND LIMITATIONS

SC ATELIERELE POEMI SRL strives to provide its customers with as detailed a description of its products as possible on the website, but does not guarantee that the product description or any other content of the website poemi.store is completely or totally free of errors. SC ATELIERELE POEMI SRL also does not assume responsibility for any kind of losses such as: data loss, lost profits, inability to use data from this website, changes to data, prices, or website structure without prior notice.

The client is obliged to choose the payment method selected earlier before placing the order, by checking the corresponding option, according to the order placement steps.

The Seller will issue an invoice to the Customer for the delivered products. In this regard, the Customer is obliged to provide the Seller with all the necessary information for the issuance of the invoice, in accordance with the legislation in force. The invoice will be communicated to the Customer printed in material format at the time of delivery of the ordered products.

10. DELIVERY POLICY

Products are delivered by the seller directly to the buyer's home / the address specified by them, only within Romania.

Transportation is provided by Cargus courier company or another national courier company. The name of the courier company used for delivery will be mentioned in the order delivery confirmation email.

The shipping fee is 20 RON, regardless of the order value.

Order fulfillment for in-stock products will be processed within 48-72 hours of order confirmation via email. The order should arrive at your location on the next business day after the shipping confirmation date. This timeframe may be subject to change due to circumstances beyond our control, not exceeding a period of 10 business days from the date your order is processed.

The order will be shipped in packaging that ensures secure transport.

Breakage or damage to products during transport will be reported to the Company within a maximum of 24 hours of receiving the order, and they will be replaced free of charge by the Company. Otherwise, they will no longer be eligible for return/exchange.

The cost of transportation for replacing products broken or damaged during shipment from the Company to the Client will be borne by the Company.

11. COMPLAINT RESOLUTION PROCEDURE

Any dissatisfaction related to accessing, using, registering on the poemi.store website, placing an order, aspects related to the placed order, and similar issues will be communicated to us directly, either by phone at 0729.986.714, or by email at [email protected].

Your complaint will be registered and you will receive a written response at the email address provided when you notified us of your complaint, within a maximum of 3 business days.

The client declares that they agree not to make these complaints public (on social media, in the press, in private discussions, or in any other way), subject to being held liable for damages caused to the company's image by such actions.

12. CHANGES TO TERMS AND CONDITIONS

S.C. ATELIERELE POEMI SRL reserves the right to make changes to the website's content at any time. poem.store, policy, terms and conditions of use, without prior notice to users, although we will be careful to notify customers of these changes.

Site user poem.The store is obliged to regularly check the terms and conditions of use. If they do not agree with the changes made by SC ATELIERELE POEMI SRL., they will cease using the website. If the user continues to use the website, it is considered that they agree with the changes made.

13. CONTRACTUAL LIABILITY

By creating and using the Account, the Client assumes responsibility for maintaining the confidentiality of the Account data (username and password) and for managing access to the Account, being responsible under the law for the activity carried out through their Account.

By accessing the site, creating an Account, using the site, placing orders, etc., the Client expressly and unequivocally accepts the Site's Terms and Conditions in their latest version communicated on the site. After creating the Account, use of the content is equivalent to accepting changes made to the Site's Terms and Conditions and/or updated versions of the Site's Terms and Conditions. The Client is responsible for checking the final version of the Terms and Conditions each time they use the site.

Acceptance of the website's Terms and Conditions is confirmed by checking the corresponding checkbox on the site and/or by submitting the Order and/or by making an online payment.

We are not responsible for damages of any kind that the Customer or any other third party may suffer as a result of our fulfillment of any of our obligations under the Order, nor for damages that may result from the use of the Goods after delivery, much less for their loss.

We cannot be held responsible for any damage to your computer or viruses that may infect your computer or other equipment as a result of your access to, use of, or browsing of our website or your downloading of any content, information, materials, data, text, images, video, or audio from our website.

14. RETURN POLICY

Customers who are not satisfied with the product can return it and/or choose another product within the value of the returned product, subject to the terms and conditions below, within 14 days of receiving the order.

Products used or broken/damaged during their use will not be eligible for return/exchange. Custom-made products are not eligible for return/exchange.

Before returning products, customers must first notify the merchant in writing to the email address [email protected], where they will specify the following:

  • The product(s) I wish to return
  • Reason for return
  • the option to replace the ordered product(s) or refund their value

The cost of shipping for product returns, for any reason, will be borne by the Customer.

15. FORCE MAJEURE

Neither party shall be liable for non-performance or improper performance – in whole or in part – of any obligation incumbent upon it under this contract, if the non-performance or improper performance of the respective obligation was caused by force majeure, as defined by law, for reasons beyond the parties' control.

The party invoking force majeure is obliged to notify the other party within 5 (five) days of the occurrence of the event and to take all possible measures to limit its consequences.

16. APPLICABLE LAW

The contract shall be governed by and interpreted in accordance with Romanian law. Any disagreement arising between the Merchant and the Client in connection with the relations arising from this Contract shall be settled amicably, and in case of failure, shall be submitted to the competent territorial courts in THE CITY.

17. FINAL PROVISIONS

This site is owned by SC ATELIERELE POEMI SRL, which grants you the right to access and use the site subject to your acceptance of these Terms and Conditions. By accessing and using the site, you automatically and unequivocally agree to abide by the Terms and Conditions on the site.

SC ATELIERELE POEMI SRL has the right to modify the Terms and Conditions at any time, without prior notice, by posting the updated version on the website, and the Client is obliged to read the Terms and Conditions each time they access the website. The Client is obliged to fully comply with the Terms and Conditions on the website and cannot claim or defend themselves by ignorance of the Terms and Conditions on the website, valid at the time of access, use, and/or placement of an order on the website.

SC ATELIERELE POEMI SRL periodically organizes various promotions which are announced on the website. Promotions become valid at the moment they are activated on the website and cease to be valid from the moment they are deactivated on the website. Promotions cannot be combined with each other or with other discounts and are valid only while supplies last.